1. Insurance: Every passenger is insured in accordance with the local UAE Civil Aviation Authority regulations.

2. Passenger Identification: Due to official rules and regulations in the UAE, passengers are obliged to present an official identification when checking in for their flight

3. Weight and Balance: Passengers’ weight will be checked prior to their flight due do helicopter weight and balance regulations and restrictions.

4. Dress Code: Clients are recommended to dress in comfortable and light sportswear. Earrings and large pieces of jewellery are not allowed on board of the aircraft.

5. Passenger and Baggage Security: Passengers will be subject to security control as per GCAA regulations. Baggage is not allowed on board of the helicopter and can be left at the designated lounge lockers.

6. Photography and Video Shooting: HD camcorders or cameras with telephoto lens grater than 400mm are not permitted to be carried on board the helicopter unless proper approvals have been granted and are presented to Alpha Tours.

7. Booking Confirmation: Flights will be only booked upon receiving a completed and signed copy of this document. Alpha Tours will then confirm the booking in return to the client.

8. Availability: All flights are subject to helicopter availability (unscheduled maintenance), Air Traffic Control authorization and weather conditions.

9. Flight Route and Duration: Flight routes and duration are subject to change due to Air Traffic Control regulations or other unexpected factors beyond our reasonable control.

10. Cancellation Policy:

a. In the event of poor weather conditions or other external factors out of our reasonable control, the flight may be cancelled at short notice, without any charges being applied to the client.

b. Cancelation coming from the client:

Over 48 hours in advance

No charges applied

Less than 48 hours in advance

50% of booked cost will be charged

Less than 24 hours in advance

100% of booked cost will be charged

11. Passenger with limited mobility should be able to walk few steps and can climb the helicopter. We allow people with limited mobility ONLY if accompanied by a paying adult that takes full responsibility for getting them to and from the helicopter. This includes walking/carrying to the helicopter, lifting them into and out of the helicopter and getting them comfortable and settled.

• Transfer from/to Hotel Lobby/Residence. (If option selected)
• 20 Mins Gyrocopter Flight
• Protective eye googles
• Free Lockers

• Location Address - Skydive Dubai Palm Dropzone (Al Seyahi St - Dubai Marina - Dubai).
  
• A valid ID needs to be provided upon check-in.
• Please arrive 30 minutes prior to their booking/flight time to the location.
• The time mentioned on your reservation confirmation is the time you need to arrive at our location.
• Please note for the Gyrocopter flight the age should be 17 years old or older and the Weight should be 100 kg or less.
• Athletic, comfortable clothes are advised; t-shirts/tops must have sleeves. 
• Sneakers or sports shoes are ideal for your skydiving. Please make sure your shoes don't have any buckles or studs on them.  
• Phones, Cameras, or Selfie Sticks are allowed on board of open-style gyrocopter for safety reasons.
  
• Low-cut tops, sleeveless tops, collared shirts, crop tops or short shorts, Sandals, boots or heeled/platform shoes are not allowed.
• Gyrocopter operations can be suspended due to weather conditions or other unforeseen circumstances. You can reschedule the booking as per the availability.
• **All flights are subject to weather and visibility conditions.
• Operational Hours - 6 AM to 10 AM (Every day)

• Pick up from hotel Lobby/Residence (If transfer selected)
• Take a thrilling experience of Dubai's most iconic attractions over 1500 ft.
• Drop back to Hotel Lobby/Residence (If transfer selected)

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

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