• For Snow premium, our operations will coordinate with you and the slot to be booked needs to be confirmed latest 48 hours prior to the visit date.
• The guest needs to carry our confirmation mail at the venue for Snow Premium. If you do not receive the same, please check with our team on the booking status before visiting.
• Ski/Snowboard equipment, Jackets, trousers, disposable socks, snow boots, fleece gloves, and Helmets will be provided at the venue for safety measures.
• Helmets are compulsory for children under 13 years old.
• To ride on the Snow Bullet Ride children must be above eight years of age, 125 cm in height and more than 30 kg in weight. Adults should not weigh more than 120 kg
• Some rides and features require height and weight restrictions.
• Mobile and Cameras are not allowed inside the Penguin Encounter Area.
• Drinking and eating on the cold side is only permitted at the Avalanche Café and North 28 restaurant (Working hours: from 10 am to midnight)
• There will be no refund for unused or partially used services.
• Children must be accompanied by an adult at all times.
• Guests are prohibited from bringing food and drinks into the Park.
• Slope access is available for experienced Skiers/Snowboarders only.
• Our terms and conditions prohibit eating, drinking, and smoking inside the vehicle during any tour that includes transfer services.

• Disposable snow boots and socks
• Winter clothes, jacket and pants in different sizes (from S to 4XL)
• For safety reasons, we recommend wearing a helmet while downhill skiing
• Skaters ages 3 to 13 must wear a helmet at all time
• Lockers
• Snow Classic:
• Full-day and unlimited access to Snow Park,
• Snow Cavern, Tobogganing, Giant Ball, Bob sleidgh, Tube Run and Bumper Car
• One-time Ride Chairlift
• One-time Ride Mountain Thriller

• Full-day and unlimited access to Snow Park,
• Snow Cavern, Tobogganing, Giant Ball, Bob sleidgh, Tube Run and Bumper Car
• Unlimited Ride Chairlift
• Unlimited Ride Mountain Thriller
• 2 hours on the slope ( skiers/snowboarders must be intermediate level 2 to access the slope ) OR
• Two rides of the Snow Bullet (zipline)

• 2 hours skiing/snowboarding session (Skiers/snowboarders must be intermediate level 2 to access the slope)
• Winter Gear provided (jackets, trousers, disposable socks, boots, skis/snowboard and poles).
• Access to the snow park is not included
• Locker

• Full day and multiple entries to slope to ski or snowboard (Skiers/snowboarders must be intermediate level 2 to access the slope)
• Winter gear provided - jackets, trousers, disposable socks, boots, skis/snowboard and poles, except the hat.
• Access to the snow park is not included
• Locker
• Fleece gloves

• Unlimited snow fun activities and rides (Tobogganing, Bobsled, Tubing Run, Snow Bumpers, Zorb Ball, Chairlift, Mountain thriller, Snow Bullet)
• Penguin-Friend Encounter (40 mins.) (Photos by Cell phones are not allowed )
• Slope Day Pass (experienced skier or snowboarder) or 1 Hour Discovery Lesson (Never Skied or Snowboarded before) (Any One)
• Hot chocolate drink
• Hand warmers, Regular clothing and equipment, jacket, trouser, disposable socks, snow/ski/snowboard boots and Waterproof gloves will be provided.
• Locker

Please check Option wise inclusions for every product before booking

• All personal expenses spend for shopping, drinks and dining etc on-site during the tour

• To redeem your tickets, please ensure you have either your E-tickets or printed copies with you.
• Approach the ticketing counter and present your ticket to get an entry wrist band as per the option booked
• Once you are ready to enter the venue, scan the wristband at turnstiles
• You can proceed to enter the venue and embark on a memorable trip.