Dubai continues to surprise the world with its new and unique attractions, and the Penguin Cove is the newest of the lot. A part of the well-loved Dubai Aquarium, the Penguin Cove is the new home to 16 Gentoo penguins (8 females and 8 males), which were brought from a facility in the USA.

The Penguin Cove is a special temperature-controlled facility that has been created to replicate the Sub-Antarctic environmental conditions. To make the penguins feel right at home, the temperature of the place is kept between 2 and 4 degree Celsius, while the temperature of the water is kept between 5 and 7 degree Celsius. There is also a special lighting system that mirrors the penguins' annual light cycle.

• We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience. 

• Unused inclusion in a tour package is non-refundable. 

• Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

• Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.  

• The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

• Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.  

• Coupon Codes can be redeemed only through online booking process.

• We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

• In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

• Transfers (If option selected)
• Access to Penguin Cove
• Access to Aquarium Tunnel
•  A beautiful view of Underwater Zoo

• Venue Address: Dubai Aquarium & Underwater Zoo, The Dubai Mall, Doha Street, Off 1st Interchange – Sheikh Zayed Road, Dubai, U.A.E.
• Please arrive 15 minutes before the scheduled time.
• Transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
• Pick up from Areas other than Dubai Hotels / Residence will be done on request with an additional surcharge.
• The timings for sharing may vary, depending on traffic conditions and your location.
• Pregnant ladies or Children below 2 years are not allowed.
• Children must always be accompanied by an adult or a guardian during the attraction visitor activity.
• Not accessible for Wheelchair and stroller.
• There will be no refund for partly utilized services.
• The service provider holds no responsibility if any component of an attraction is non-operational due to technical reasons or weather conditions.
• Operating Hours -              
   Sunday To Wednesday - 10:00 am to 10:00 pm   
   Thursday To Saturday - 10:00 am To 12:00 am

• Hotel Pick up (If transfers selected) 
• Entrance Tickets for Penguin cove in Dubai Aquarium.
  
• A beautiful view of the Underwater Zoo Aquarium
• Hotel drop off (If transfers selected)

• Seating arrangement for all transfers are as per the availability & our tour manager allows it.
• The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
• Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
• The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
• Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
• We recommend carrying sunglasses, hats and sun protection cream.
• Private Transport can be organized on request for all tours.
• Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
• No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
• An adult must accompany children from 3 to 12 years in the water in any of the water activities
• On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
• Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
• Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
• Littering is a punishable offense and offenders may face penalties in the form of fines.
• Smoking inside public areas is not allowed.
• Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
• We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
• No refund for partly utilized services.
• Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
• If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

• Why should I make a booking with you?

• How can I make the Payment on your Website & is it Secure?

• When will I receive the voucher after the payment is done? 

• Will I get a reference number for my booking? 

• For tours inclusive of transfers, do you offer to Pick up Service from any place? 

• Do you provide tickets attractions in the Country?

• Can I produce an eVoucher at the time of my Tour?

• How long will it take for the refund of my canceled tour?

• Is it possible for me to change or postpone the travel date once the booking is done? 

• Can I book multiple tours at a time?

• Do you offer a selection of Hotels on your Website for Packages?

• Should I reconfirm my booking before the travel date? 

• Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do? 

• Upon making the reservation and payment, how will I confirm whether or not it has been received by you? 

• How can I share my experience with you?